Summer ESB News

This means there is a dedicated point of contact and responsibility for each client, helping to provide a more bespoke customer service for each area of the business.

clients, so we’re really putting our preparation into practice! It is my ambition for our team to provide outstanding customer service, whilst continuously learning and developing along the way. I’m proud of what we have achieved so far, and I’m looking forward to the future of my team.

Sheena Singleton

Quality Assurance Officer

Sue Roberts Customer Experience Manager

As Quality Assurance Officer, Sheena is responsible for maintaining and monitoring compliance across the whole organisation. We are currently at our peak period, with over 14,000 examination papers arriving from Greece as well as a surge in exam bookings for our UK

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