Summer ESB News

The role of my team is to effectively administer the assessment process across all clients, from bookings right through to certification. Our key clients are Europalso, ESBinItaly, ESOL Skills for Life centres and Speech UK and International centres. The CX Team meet the demands and different requirements for each client. We are heavily focused on establishing a strong standard operating procedure for every single process.

to ensure our service is as efficient as it can be.

I have designated three leads in my team across three clients:

Jen Simmons

CX Officer (UK Lead)

Kirsty Grainger

CX Officer (ESBinItaly Lead)

Jacqui Lee

Senior CX Officer

Isabel Bryant

Jacqui’s role is to study our processes and continuously identify improvements or alternative solutions,

CX Officer (Europalso Lead)

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