ESB News Winter Edition 2022

ESB loves to receive honest feedback, whether positive or constructive. Being able to act on feedback where possible, to do things differently or to continue doing the things centres most value, ensures learners receive the highest quality learning experience possible. In a recent drive to live up to ESB’s ethos of being a ‘customer-led’ organisation, our Senior Assessor (Language), Nicola Rose, has been catching up with our ESOL Skills for Life centres.

After talking to staff at Joseph Chamberlain College in Birmingham, Nicola was delighted with the positive feedback.

“ESB has clear assessments for all levels and modes, appropriately linked to the ESOL curriculum. The assessors are friendly and know how to put the learners at ease. Additionally, there are opportunities for feedback and communication with the ESB organisers. More practice papers and recordings of speaking and listening exams would be useful. An online version of assessments would be welcome in the future.” Joseph Chamberlain College

Staff from Mary Ward Centre in London have provided recent feedback, expressing their thoughts about ESB assessments to Nicola.

“A smooth process from start to finish. A supportive exam board who works hard to develop personal relationships with the centres. The examiners are highly professional, they provide constructive reports which help all students to improve. I can't recommend them enough.” Mary Ward Centre

Nicola has also been in touch with staff at Woking College, Gateshead College, Stanmore College and Hull College who all had many positive comments to say about ESB assessments.

What we heard from Woking College...

What we heard from Gateshead College...

Assessments were very learner-orientated as my learners left the assessment room smiling. Assessors are very fair and make students feel at ease, encouraging them to do their best. They appear to have a genuine interest in the learners and what they have to say. Reports are well-written and very useful for the development of learners.

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Gateshead College added that they are happy with the quick turnaround of results. They believe that all assessors are friendly and adaptable and run the day very well. They value the external assessment model.

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