ESB News - Spring Summer 2021

ESB is now on

Attention all centres, ESB wants to hear from you! ESB International is always looking at ways to improve its service for its centres. The best way to do this is to find out exactly what individual centres want - deliver it where possible - and as a result build customer loyalty and high satisfaction levels. Your honest feedback enables ESB to provide an outstanding customer experience to all. What steps should you take if you would like to leave ESB a review on Trustpilot?

With that in mind, ESB is embarking on a new venture – which will make that process even simpler. You can now share real time feedback and experiences with ESB through the launch of its new Trustpilot Account! ESB values transparency as one of its most defining characteristics and it hopes that this new feature will bring us closer together with our centres and deepen our working relationship. ESB hopes to see a continuation of the many, many positive views that centres already feed back to us on a regular basis and constructive feedback is always welcome. Y ou may wish to leave a review about your assessment day, your assessor, ESB qualifications themselves, the feedback given to your learners on their reports, the Head Office team or your ESB experience as a whole. Your input is invaluable to us and will be listened to. Please help to empower positive changes at ESB by leaving your feedback today.

Please follow this link to start your review : https://uk.trustpilot.com/ evaluate/esbuk.org

You will need to register as a Trustpilot user to leave a review. If

you do not already have an account, this will be done automatically.

If you need any guidance on how to write a review, please read Trustpilot ’ s guidelines here: https://uk.legal.trustpilot.com/ for-reviewers/guidelines-for- reviewers

Together, we can continue to raise - and celebrate - the achievement of our learners!

Tweet Tweet ….. Don ’ t forget to head over to our Twitter page where you can read about what some of our centres and learners have been up to recently!

EnglishSpeakingBoard (@ESBUK) / Twitter

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