ESB News - Autumn-Winter 2021 v7

ew team members

Georgie Anderson Customer Experience Officer

Georgie joined the team after graduating with a First Class BA (Hons) degree in Primary Education from Edge Hill University. She thrives on helping people to resolve queries in the best possible way with her warm and confident approach. Georgie takes an interest in all health and fitness matters and enjoys long walks with her pet dog, Daisy. Says Georgie: “ESB is such a special place to work. The staff are very friendly and I love being part of such an experienced and knowledgeable team. It is so rewarding to help our centres through the customer experience process and to be able to use my effective communication skills on a daily basis.”

Jo Smith Customer Experience Officer

Effectively administering the customer experience process for our clients, Jo is responsible for resolving any customer experience issues and putting the customer first every step of the way. After graduating with a 2:1 Bachelor of Honours in Law & Business, she set up her own business in the wedding industry. 10 years and thousands of weddings later, she joined ESB. Outside of work, Jo enjoys walks with her 2 dogs and is passionate about the environment and sustainability. Says Jo: “I feel very lucky to be part of such a wonderful organisation and everyone has made me feel very welcome. I recently organised a gender reveal party at work where I got my team to bite into fluffy cupcakes to discover a coloured surprise inside! Another ESB family member is on the way as I am expecting a baby girl!”

Alex Pople eam are responsible for the operational management of IT ort the business. Having worked in IT for 17 years, Dan is an ted history of working in the information technology hings sport including football, golf and running and most Says Dan, “From my very first meeting with Tina and the rest of elcoming, friendly and passionate about delivering arkable how strong the team spirit is!” Lancaster University. Outside of work, he has a flair for music ays guitar. Says Alex: “ESB is such a great place to work and the ortable right from the very start!”

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