ESB News - Autumn-Winter 2021 v7

Attention all centres, ESB wants to hear from you!

ESB is always looking at ways to improve its service for its centres. The best way to do this is to find out exactly what individual centres want - deliver it where possible - and as a result build customer loyalty and high satisfaction levels. Your honest feedback enables ESB to provide an outstanding customer experience to all. After receiving so many high quality reviews on our Trustpilot Account relating to our assessments and assessors, ESB would also appreciate your real time feedback about the service provided by our Head Office staff. Have you had outstanding support booking your assessments from a member of our Customer Experience Team? Has our Finance Team helped you to resolve an issue to an exceptionally high standard? Have you had fantastic qualification support from a member in Products/ Quality Assurance? Have you had a positive and helpful experience with a member of our Communications Team? Have you had excellent support in registering as a new centre from our Business Development Team?     

What steps should you take if you would like to leave ESB a review on Trustpilot? Please follow this link to start your review: https://uk.trustpilot.com/ evaluate/esbuk.org You will need to register as a Trustpilot user to leave a review. If you do not already have an account, this will be done automatically. If you need any guidance on how to write a review, please read Trustpilot ’ s guidelines here: https://uk.legal.trustpilot.com/ for - reviewers/guidelines - for - reviewers

Let us know formally through our Trustpilot Account today!

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